Frequently Asked Questions
We do not provide routine pet boarding or routine grooming. Please see our Services section for information on nail trims or full-body shaving provided for pets that are too aggressive or panicked for regular grooming.
No, there are no additional fees for registration of a new patient, though every pet must have a complete physical examination performed for us to be able to give advice, write prescriptions, or pursue tests and treatments, to which our standard consultation fee applies.
Although we do not routinely perform house-call appointments, we do everything we can to meet the needs of our customers who require our services at their residence, including euthanasia of a pet. Please call us for more information to see if we can assist you.
Yes, if we saw your pet recently for the medical condition that requires that specific medication, or if you need to renew a prescription that has already been authorized. In all other cases, we cannot diagnose or prescribe medication without performing a physical examination first. If medication is necessary, you may schedule an appointment so we can assess the problem and treat appropriately. We can fill renewals of certain medications over the phone provided they are approved by the attending doctor.
We are unable to provide prices online or through email. Please call if you have questions regarding pricing for routine visits. Please note that we are unable to provide estimates on many procedures without first seeing your pet, as prices may vary considerably based on the type of test/medication, age, size, and health status. All prices given are estimates only and may not be valid at the time of appointment, may change based on recommendations made, and do not include taxes. Our fees are non-negotiable.
No, all payment is due at the time of services rendered. If you have concerns about costs or payment, please notify staff prior to your scheduled appointment.
We accept cash, Visa, Mastercard, and Interact. We do not accept cheques.
Yes, we see our patients on appointment only, though we will try to schedule you at a time that is convenient to you and appropriate to the urgency of your visit. We can often make time to see you immediately for emergencies, however please call ahead so we can ensure you receive the care you need.